Cashier

Position Overview

This opening is for a Cashier in the Branch Banking department at branch level, positioned at grade AM-II and reporting to the Branch Operation Manager. The role is full-time and focused on managing cash operations accurately within banking rules and internal controls.

The position is centered on day-to-day cash processing, register upkeep, system entries, and end-of-day balancing for the branch. It also involves safe custody of cash, keys, and other valuables, along with support for customer service and operational compliance.

Role Purpose

The main objective of this job is to handle all cash-related transactions and branch cash operations in line with internal procedures and external banking regulations, while ensuring proper entries in registers and digital systems and completing daily reconciliation.

Core Responsibilities

• Process cash transactions and maintain account-related entries with speed and accuracy to support smooth branch functioning.
• Handle cash operations for the branch, including receiving and processing cheques, drafts, dividend warrants, pay orders, and similar instruments within approved limits, and issuing counterfoil acknowledgements.
• Pay out cash against withdrawal requests and accept cash for deposit challans.
• Collect loan repayments according to the EMI schedule and update the required system records.
• Maintain inward/outward registers, petty cash records, and asset registers, and forward requisition forms to the Regional Head Office when needed.
• Reconcile cash with transaction books and vouchers every day and report the results in the branch end-of-day report.
• Share responsibility for cash custody and branch vault handling together with the operations officer.
• Engage with customers during deposits and withdrawals, identify cross-sell opportunities, and keep them informed about new products and services.
• Deliver courteous, efficient service and resolve customer needs in a professional manner.
• Escalate complaints and queries to the right authority without delay.
• Explain repayment dates and contact details clearly during disbursement, and respond to customer questions politely.
• Encourage customers to use alternate channels for deposits, withdrawals, and enquiries.
• Count and verify cash at the start of the day and at closing before vaulting.
• Keep the branch cash, keys, and other valuables secure jointly with the Assistant Branch Manager and ensure smooth cash counter operations.
• Meet the prescribed turnaround times for all transactions.
• Follow all applicable regulations and bank policies related to cashier work and cash management.
• Check and verify loan repayment transactions.
• Confirm customer identity before processing cash withdrawals.
• Review cash deposit slips for accuracy as per audit standards.
• Update bank passbooks for transactions where required.
• Prepare cash bundles for currency chest deposits along with note slips.
• Stay updated on the bank’s products, services, regulatory requirements, and KYC principles.
• Complete certification programs arranged by the operations department.
• Attend mandatory training programs and meet the required training man-days.
• Support goal setting, mid-year review, and performance appraisal timelines.

Additional Job Information

Job Title: Cashier

Grade: AM-II

Department: Branch Banking

Sub-department: Branch

Type of Position: Full-time

Reporting To: Branch Operation Manager

Reporting Into: NA

Role Size Indicators: Daily cash transaction, CRL limit, branch audit, ATM/Vault

Requirements

• A graduate degree is required; preference will be given to candidates with a background in Finance or Commerce.
• At least 1 to 2 years of experience handling high-volume cash work is needed.
• Prior exposure to entering data in financial modules or ERP systems is expected.
• Experience in consolidating accounting data is required.
• There are no specific certifications mandated for this role.
• Strong cash handling and accounting ability is essential.
• The candidate should be able to detect counterfeit currency and manage cash prudently.
• Work must be systematic, careful, and responsive to customer service timelines.
• Awareness of customer wait times is important.
• Basic computer operation is mandatory.
• Relevant software skills will be developed through on-the-job training.
• Good numerical ability and multitasking capability are necessary.
• Positive interpersonal behavior, customer orientation, and strong listening and communication skills are important.

Key Interactions

• Regional operations team
• Regional FCU officer
• Service Quality executive
• Neighboring banks
• Cash management agencies
• BC agents

Internal Note

This is an internal document.

Document preparation details: Prepared by Priyanka Pal on 20-03-2026, reviewed by Jyothi Mohan on 24-03-2026, and last updated by TM Team on 27-03-2026.