Caller

Company Overview

KOVILAKAM RESIDENCY PRIVATE LIMITED runs KOVILAKAM RESIDENCY, a three-star business hotel in Kozhikode. The property provides both premium and standard accommodation options for guests traveling for business or leisure. It also features a multicuisine dining outlet and fully equipped banquet spaces suitable for corporate meetings, social celebrations, and family events. The hotel also maintains an active online presence, including a Medium page, to connect with guests and share updates.

Role Summary

This is a full-time, on-site position for a Caller at KOVILAKAM RESIDENCY in Kozhikode. The role involves managing incoming and outgoing calls with guests, business clients, and vendors, sharing details about room availability, pricing, services, and event reservations. The Caller will verify bookings, keep reservation records updated in the hotel system, and work closely with the front office and sales teams to support a smooth guest journey. The position also includes handling enquiries, following up on leads, maintaining call records, resolving issues by routing them to the right department, promoting hotel offerings, and gathering guest feedback while keeping a polite and professional communication style.

Qualifications

Applicants should have strong spoken communication skills, active listening ability, and a clear, courteous telephone manner. Good customer service and relationship-handling skills are important for addressing guest questions and concerns effectively. Basic computer knowledge is needed, including comfort with reservation or CRM tools and accurate data entry. Strong organisation and time management are required to manage multiple calls, callbacks, and reservations efficiently. The job is based on-site in Kozhikode, and the person should be ready to work shifts, weekends, and holidays as needed. Experience in hospitality, a call center, or front office work is helpful but not compulsory. A minimum qualification of high school level is expected, while a diploma or degree in hospitality or a related field will be an added advantage. English and local languages commonly used in Kozhikode are required; additional language skills are beneficial.

Additional Information

This is a full-time, on-site role. No stipend or salary details were provided in the source.