Business Operations Manager, Technical Support Ops

About Samsara

Samsara is the company behind the Connected Operations Cloud, a platform built to help organizations that rely on physical operations turn IoT data into practical insights and better day-to-day decisions. Its work focuses on improving safety, efficiency, and sustainability across industries such as agriculture, construction, field services, transportation, and manufacturing.

The business supports products across areas like video-based safety, vehicle telematics, driver and app workflows, and equipment monitoring. As a public company in a high-growth phase, Samsara offers room to take ownership and help shape long-term outcomes.

About the Role

The Business Operations Manager will act as a strategic partner within the Technical Support organization, helping drive operational excellence and support data-backed decisions at scale. The role combines strategy and execution by assisting senior leaders with analysis, communication, and operating cadences that keep the business running effectively.

The right candidate is highly self-directed, comfortable with ambiguous problems, and able to convert them into structured analysis, clear recommendations, and strong executive messaging. The role also expects a modern, AI-enabled approach to research, analysis, content creation, and workflow automation.

Location and Work Setup

This is a remote role open only to candidates who live in Canada. Relocation support is not offered.

What You Will Do

• Work closely with Technical Support leaders to create strategic updates and executive presentations that explain performance, priorities, and results.
• Design and maintain reporting systems for key metrics such as CSAT, resolution time, and cost to serve, then turn the data into insights leaders can act on.
• Convert complex operational patterns and data into concise, persuasive narratives that help guide business decisions and build alignment.
• Coordinate across Technical Support, Product, R&D, Sales, and Business Technology to align priorities and move important initiatives forward.
• Own special projects and process improvement work that strengthens efficiency and improves the customer experience across the support function.
• Use AI tools such as Claude and ChatGPT, along with self-serve data access, to speed up analysis, drafting, and automation tasks.
• Set up and manage AI governance across the support organization by tracking tools, capabilities, and use cases, creating version-control standards, and promoting shared best practices.
• Independently investigate gaps in information, dig into data, and synthesize findings into a more complete and useful answer than the original request.
• Model Samsara’s values as the business scales globally, including Customer Success, Long-Term Thinking, Growth Mindset, Inclusion, and Teamwork.

Minimum Qualifications

• At least 8 years of experience in business operations, management consulting, strategy, or a similar field.
• A bachelor’s degree from a four-year accredited university.
• Proven ability to build executive-facing presentations and strategic communications with a clear narrative.
• Strong analytical ability with experience gathering, interpreting, and combining data independently to support decisions.
• Hands-on experience using AI tools for analysis, content creation, and workflow automation.
• Experience collaborating across functions and influencing stakeholders without formal authority.
• Strong independence and curiosity, with the ability to take an undefined problem and return a rigorous, actionable recommendation.

Preferred Background

• Experience in or alongside customer support, technical support, or a complex SaaS environment.
• Previous exposure to management consulting, investment banking, or a fast-growing technology company.
• Familiarity with self-serve analytics tools such as Tableau, Looker, or SQL.
• Experience improving and scaling products, processes, or workflows with AI.
• History of building operational programs or processes from scratch.

Compensation and Total Rewards

The annual base salary range for this full-time role is CAD 113,050 to CAD 133,000. Actual pay may vary based on location, relevant knowledge, skills, and experience.

Samsara’s overall rewards package may include base salary, performance-based bonus or variable pay, and equity for eligible roles. The company also highlights flexible remote work, a professional development stipend, comprehensive health coverage, parental leave, and other benefits designed to support long-term success.

Flexible Working

Samsara uses a flexible work model that supports in-person, hybrid, and remote arrangements depending on business needs. Some roles may require proximity to a specific office or region to support collaboration and service coverage. Employment offers are conditional on the candidate’s ability to secure and maintain the legal right to work in the relevant location, where applicable.

Belonging and Equal Opportunity

Samsara considers all qualified applicants without regard to protected characteristics such as race, color, religion, national origin, sex, gender, gender identity, sexual orientation, veteran status, disability, age, or other legally protected traits. The company emphasizes inclusion and values the different perspectives of its team members.

Accommodations

Samsara is committed to accessible hiring and equal opportunity for qualified candidates with disabilities. Reasonable accommodations can be requested during the recruiting process.

Authenticity and Fraud Notice

The company uses a fraud-detection system to verify applications and help prevent identity fraud. It also warns applicants about scams involving fake interviews or offers and states that no fees are ever charged during the hiring process. Official application-related messages will only come from approved company email domains.