Business Analyst I

Role overview

Eurofins Discovery Services North America, LLC, part of the Eurofins Discovery group, supports global pharmaceutical and biotechnology clients through services and products for drug discovery research. This role is part of a growing analytics team focused on improving business applications, reporting, and operational efficiency while contributing to work that supports human health worldwide.

The organization emphasizes work-life balance, career growth, and a broad benefits package that includes formal mentoring, tuition support, career development training, strong health coverage, paid time off, and 10 paid holidays each year.

Business application support

• Provide day-to-day help with key business systems used by Operations, Supply Chain, R&D, and Commercial groups.
• Watch system performance and escalate technical concerns to IT when required.
• Assist with application changes, including configuration updates, testing, and documentation.

Cross-functional coordination

• Partner with teams across the business to understand system needs and document requirements.
• Convert business requests into clear system needs for IT partners.
• Help keep communication flowing between end users and IT during upgrades or issue resolution.

Analytics and reporting

• Support the gathering, analysis, and reporting of operational and system data.
• Help build and maintain reports and dashboards that highlight system health, workflow efficiency, and process improvement opportunities.
• Work with teams to spot trends, data gaps, and areas where performance can improve.
• Validate data and help ensure reporting inputs are accurate for decision-making.
• Assist in tracking metrics and KPIs tied to system usage and business workflows.

Projects and system improvements

• Support application upgrades, implementations, and other system enhancement efforts.
• Take part in testing and confirming new functionality.
• Maintain process workflows and system documentation.

User support and training

• Provide basic support to internal users of business applications.
• Help onboard users and train teams on new tools or system changes.
• Record recurring issues to improve the user experience over time.

Continuous improvement

• Look for ways technology can be used to streamline processes.
• Assist with reporting on usage trends and operational improvements.
• Support initiatives aimed at increasing efficiency across teams.

Additional responsibilities

• Keep documentation aligned with quality standards.
• Follow safety and environmental health guidelines.
• Contribute to cross-functional projects as needed.
• Handle other duties assigned by the company.

Schedule and location

This is a full-time onsite role in Fremont, California, intended for candidates who live within a commutable distance. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with overtime when needed.

Pay and benefits

The hourly pay range for this position is $41.83 to $45.00. Benefits include comprehensive medical coverage, dental and vision options, life and disability insurance, a 401(k) with company match, and paid vacation plus holidays.

Equal opportunity

Eurofins USA Discovery Services is an Equal Employment Opportunity employer for disabled and veteran candidates.