T Rijith Gopinathan

About

Results-driven technical support professional with 15 years of experience in end-user support, identity/access management, and email/security troubleshooting. Experienced in Active Directory, Azure AD, Microsoft 365, and cross-functional incident resolution.

Experience

• Analyst
  Coforge
  Jan 2017 – Nov 2024
• Senior Technical Support Executive
  Digicall Global
  Jun 2013 – Jan 2017
• SME-Escalation Desk
  Intelenet Global Services
  Dec 2008 – Mar 2012
• Technical Support Executive
  Mphasis
  May 2007 – Nov 2008

Education

• Bachelor of Arts (B.A)
  Shobhit University
  Pass Course · 2014
• BCA
  Indira Gandhi National Open University (IGNOU), Delhi
  Computer Applications · 2009

Skills

• Technical Support
• Active Directory
• VPN
• Email Support
• Azure AD
• Office 365
• Single Sign-On
• Microsoft Entra ID
• Mimecast
• Security Support

Courses & certifications

• Microsoft Certified: Information Security Adminis · Skillsoft · 2024
• Microsoft 365: Mobility and Security · Skillsoft · 2022
• Microsoft 365: Fundamentals · Skillsoft · 2022

🗣️ Languages

• Malayalam · Fluent
• Hindi · Fluent
• English · Fluent

🏆 Achievements & awards

• Problem solving and zero escalations certificate

  Received certificate for problem solving and zero escalations at Coforge.

• Star performer certificate · 2015

  Received star performer certificate for April to June 2015 at Digicall Global.

• Customer compliments

  Received compliments from customers at Intelenet Global Services.

• Top consistent performer award · 2010

  Received top consistent performer award for year 2010 in Intelenet Global Services.

• I-Thank award

  Received I-Thank award for contributions to teamwork in Intelenet Global Services.

• Customer appreciation mails

  Received customer appreciation mails for timely issue resolution at Mphasis.