Masrur Ahmed

About

Logistics and operations professional with experience across last-mile delivery, first-mile pickups, product compliance, production supervision, and customer support. Known for coordinating cross-functional teams, managing operations efficiently, and supporting process improvement and business growth.

Experience

• Team Leader
  Delhivery · Hyderabad
  Feb 2025 – Present

  1. To be ensured all B2B and B2C last-mile shipments are delivered within the promised date, including next-day delivery (NDD) regional connection. 2. To supervised Field Executives (FE's), Ground Co-ordinators (GC's), Drivers and Vendors, including their attendance, route planning, work allocation and productivity. 3. To managed cash on delivery (COD) cash activities, updating it in the Company's dashboard and handover cash to the Cash Management System (CMS) Team. 4. To oversee night-shift inbound operations to ensure timely outbound connections for last-mile delivery and HUB/DC transfers. 5. To monitored delivery metrics such as, Turn Around Time (TAT) of various activities, Outbound Service Level (OBSL), Manpower planning, shipments flow and next connection. 1. To managed and ensured timely first-mile B2B/B2C pickups and shipment dispatches for the next available transportation connections. 2. To co-ordinate with Clients, Vendors, Fleet Teams and FE's to ensure smooth pick-up and shipments received at the Gateway (GW)/HUB. 3. To optimize route planning and shipments allocation to maximize resource utilization and reduce Cost per Truck (CPT). 4. To monitored picked shipments, ensure their accurate receipts and weight capture and then handover it for Outbound dispatch. 5. To brief Floor Teams, manage shift plannings as per SOP, escalate issues for timely resolution, and train new GC's and Executives on end-to-end processes.

• Senior Associate-Product Compliance
  Amazon · Bengaluru
  Feb 2024 – Oct 2024

  1. To be ensured E-commerce products met social standards through Social Responsibility (SR) Audits, conducted by third-party Audit Firms such as, Bureau Veritas (BV), Intertek and SGS. 2. To co-ordinate with Business Units (BU's), Audit Firms and Sellers to ensure all Audits (Maintenance, Regular and Verification) are completed within Amazon Managed Audits (AMA) and Independent Audit Association (IAA) timelines. 3. To managed E-mail co-ordination, audit report collection and Corrective Action Plan (CAP) execution with all the stakeholders to ensure all the compliance standards are met. 4. To maintained Audit Reports (SEDEX, SA8000, AMFORI BSCI) and documentations evidence, as per the Amazon Managed Audits protocol. 5. To ensure global sellers data is accurate and always up-to-date in internal systems for real-time access by any stakeholders.

• Production Supervisor
  Juniper Enterprises · Kolkata
  Aug 2021 – Sep 2022

  1. Manage end-to-end production and floor operations. 2. Ensure proper task allocation, shift timings and production team management. 3. Monitor production quality and safety compliance. 4. Optimize manpower and machine utilization to get maximum efficiency. 5. Monitor raw materials inventory to avoid any production delays.

• Customer Support Associate
  Tech Mahindra · Kolkata
  Mar 2021 – Jun 2021

  1. Resolved customer queries via Chat and Email with ensuring high C-SAT (Customer Satisfaction). 2. Handled multiple (3) customer interactions simultaneously with quality service. 3. Provided accurate information on products, CPD ( Customer Promise Date), accounts and payment issues and Company's policies as well. 4. Escalated complex issues to relevant Teams for timely resolution. 5. Supported new Team members as an SME (Subject Matter Expert) in customer issue resolutions.

Education

• Post Graduation
  Netaji Subhas Open University
  Accounting · Feb 2022 – Feb 2027
• Graduation
  Umeschandra College
  Accounting · Jul 2015 – Nov 2020
• Higher Secondary
  Khalsa High School
  Accounting · Apr 2014 – May 2015
• Secondary
  Sri Aurobindo Siksha Sadan High School
  General · Apr 2012 – May 2013

Skills

• Vendor Management
• Cost Control
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Supply Planning

Courses & certifications

• Skills Development Program (SDP) · Delhivery Academy · 2025

🗣️ Languages

• English · Professional
• Bengali
• Hindi · Native
• Urdu · Native

🎯 Hobbies & interests

• Travelling
• Cycling
• Socializing