Lindokuhle Percivil Mdluli

About

Proactive IT support and customer service professional with over 10 years of experience in technical troubleshooting, hardware/software installation, and SLA-driven service delivery. Experienced in enterprise systems, networking, virtualization, cloud platforms, and training delivery, with current BSc studies in Information Technology.

Experience

• Project Coordinator & SHE Representative
  Watchtower (Self-Employed)
  Oct 2022 – Feb 2025
• Technical Customer Support Agent
  Mindshift (Ricoh USA)
  Jan 2021 – Dec 2021
• Learning & Development Specialist
  Ricoh South Africa
  Oct 2019 – Dec 2020
• @Remote / E-Service Specialist
  Ricoh South Africa
  Nov 2013 – Sep 2019

Education

• Bachelor of Science in Information Technology
  Richfield Graduate Institute of Technology
  Information Technology · 2026
• Information Systems Support
  CTU Training Solutions
  Information Technology · 2014
• Technical Support
  Konani Training
  Information Technology · 2013

Skills

• Python
• Linux
• JavaScript
• Cybersecurity
• Windows
• AWS
• PHP
• Docker
• Troubleshooting
• VMware
• Virtualization
• Project Coordination
• Customer Service
• Excel
• PowerPoint
• Azure
• SLA Compliance
• IT support
• Hyper-V
• Disaster Recovery
• Software Installation
• Mobile Device Management
• Training
• VoIP
• LAN/WAN
• Hardware Installation
• Word

Courses & certifications

• C++ Essentials · Cisco Networking Academy · 2025
• Python for Data Science · IBM Skills Network · 2025
• Networking Basics · Cisco Networking Academy · 2025
• Getting Started with Cisco Packet Tracer · Cisco Networking Academy · 2025
• Introduction to Cybersecurity · Cisco Networking Academy · 2025
• JavaScript Essentials · Cisco Networking Academy

🗣️ Languages

• English · Fluent
• isiZulu · Native